Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we collect certain information about you, including:

• Personal Information: Name, email address, phone number, shipping address, and billing address provided during checkout.
• Payment Information: Payment details are processed securely through Razorpay. We do not store your credit card or bank details on our servers.
• Device Information: IP address, browser type, operating system, and browsing behaviour on our site.
• Order Information: Products purchased, order value, and transaction history.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery.
• To communicate with you about your order status, shipping updates, and customer support.
• To send promotional emails and updates about new collections (you can opt out at any time).
• To improve our website, products, and services based on your feedback and browsing patterns.
• To detect and prevent fraud or unauthorized transactions.

3. Consent

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by emailing us at Doreebysvd@gmail.com.

4. Third-Party Services

We use the following third-party services to operate our store:

• Razorpay: For secure payment processing. Razorpay's privacy policy governs the handling of your payment data.
• Vercel: For website hosting and delivery.
• Supabase: For secure data storage.

These third-party providers will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, and understand how you interact with our website. You can control cookie settings through your browser preferences.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are maintained for accounting and tax purposes as required by Indian law.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment transactions are encrypted using SSL/TLS technology, and payment data is handled exclusively by Razorpay's PCI-DSS compliant infrastructure.

8. Disclosure

We may disclose your personal information if we are required by law to do so, if you violate our Terms of Service, or to protect the rights, property, or safety of Doree, our customers, or others.

9. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting to the website. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us:

• Email: Doreebysvd@gmail.com
• Phone: +91 85108 03096
• Address: Flat no 130, Surya Vihar Part 2, Sector 91, Faridabad, Haryana - 121003